We truly want you to love your Krista Anne's purchase! We also know the challenges that can come from not being able to try on before you buy. To help with this, we offer free returns and refunds on all apparel items (excluding accessories) within 14 days of your order. Please note that this does not apply to in store purchases, but online orders only. Please see details below:
- Please contact us within 14 days of your order for a refund, after that we offer store credit for up to 30 days after your order is placed. Please note: we are unable to accept returns of any kind after 30 days.
- Items must be in original, unworn, unwashed condition with all tags intact.
- Damaged items must be reported within three days of delivery. We are unable to accept returns on damaged items after 3 days.
- We offer returns on jewelry, handbags, scarves and other accessory items for store credit only unless they are damaged or defective, then a full refund is available.
- We stand by our product, if there are any damages or true defects we will make them right. Please note: varying of color and texture in fabrics, etc. are part of the normal art of the garment and are not to be considered as defects.
Please call (828) 669-7100 or e-mail us at: firstname.lastname@example.org with information about your return. Please include invoice number, date and the item you need returned along with details of why you are returning it. We will send you a UPS
return call tag for you to print out with further details.
If you have any questions regarding fit or if you have any other concerns
with your order, please let us know. It is our delight to serve you!